Project Assistant (M1087

£28K+

Rochester

Mark Stagg (Medway Branch)

ADMINISTRATOR (4) Our Client is in partnership with a large Housing Association providing a repairs service to residents. The successful applicants will be employed to carry out an administration function in support of a team consisting Senior Project Manager, Void Project Manager, Day-to-day Project Manager and approximately 45 tradesmen. 

The team is based at Crossways, Dartford. 

SKILLS REQUIRED At least 5 years in a role offering experience in role using similar skills i.e. Basic numeracy, customer service and general administration. Confident team player with a friendly manner, helpful approach and respect for confidentiality. Data entry involves the following: From the timesheets - entering the time of attendance, travel time and the number of hours taken to do the work. The Schedule of Rates number for work completed. The result of quality surveys carried out. Carrying out satisfaction surveys by telephone and inputting data. Dealing with queries, general administration and any other duties required. First class telephone manner and excellent communication and customer service skills, with the ability to analyse problems, weigh up the available information and make practical suggestions for improvement. Flexible, methodical, team player providing an exemplary level of customer service even when under pressure. Self-motivated with the ability to multi-task under pressure - good time management and organisational skills. Computer literate with good keyboard skills and a high level of accuracy using Word, Excel and Outlook – proven numeracy in a previous role. ROLE Raise jobs for repairs and, using a dynamic work scheduling system called Opti-time to schedule an appointment with the Housing Association tenant. Monitor operative daily diaries and dealing with ‘follow-on’ works if job not completed on first visit and raise orders to sub-contractors - entering completion dates upon job completion in order to be able to interrogate the systems for information as required. Chase sub-contractors for job completion data – update systems. Raise jobs for ‘void’ works. Re-schedule jobs in the event of an unplanned absence of a tradesman and contact the tenant directly to agree any changes. Issue jobs to operatives in the event of automated system failure. Deal with follow-on works. Run report in respect of orders to sub-contractors - chase for job completion. Arranging access appointments for quality inspections. Calculating the hours operatives have worked during a month and whether they will be paid day rate, overtime rate or double time (not calculating their financial pay) Communicate with the administration supervisor about matters of work quality, timeliness and potential HR issues concerning the operatives. Taking messages by telephone and passing them on in a swift and efficient manner. 

Software systems to be used Concept - a bespoke system for Facilities Management (full training will be given) Cognito - a messaging system (full training will be given) Opti-time - a job scheduling system (full training will be given) Word Excel PACKAGE 

Hours: 8.00am - 5pm - hour for lunch  Salary: £17,500 per annum. Holiday: 25 Days Pension: No company pension but access to stakeholder pension BUPA: After 2 years qualifying

Our prestigious client is currently looking to employee a Trainee Freight Operator. The successful applicant will join a highly motivated, professional TEAM and will be trained in all aspects of the European operation. They will be directly involved in the day to day running of the department. Key Duties: Handle day to day duties with a good level of service and customer care. Help with the development of the department. Provide cover and assistance for other staff as required. Key Skills: Basic knowledge of IT. Positive can do attitude. Able to work under pressure and to deadlines. Has good organisational skills.

Processing quarterly VAT returns for limited and partnership clients, performing bank reconciliations for year end accounts, general book keeping work for small sole trader accounts, transferring year end figures from Sage onto Iris accounts production, dealing with queries from clients concerning VAT, book keeping and accountancy issues, attending meeting with clients either at our premises or away from office, creating good working relationships with clients, checking accounts prepared by clients and providing them with your findings and feedback., requesting books and records for clients via email, letters and phone calls, general administrative work and assisting Payroll and Account Assistant with Sage Payroll where necessary. We are looking for someone who has the ATT qualification, who can use Sage Line 50

 In order to support this growth, the business requires a New Contracts Administrator to work closely with the Contracts Manager and one of the Directors. To this end the successful candidate will be pivotal in taking ownership for the daily administration of paperwork and functions associated to the Contracts Department.

The ideal candidate will: Possess a confident and approachable manner Demonstrate excellent standards of diligence Have previous working experience within a Service/Contracts environment Be adaptable to a variety of works and Departmental demands Have a logical and organised method to the 100% completion of all works Be able to prioritise and multi-task to a high level, whilst achieving strict deadlines Take full ownership for the administration & mobilisation of a New Contract Be able to liaise with Sub Contractors and ensure standards of works are maintained Be competent in providing professional communication to the Director and all related high profile clients. Be IT literate in all Microsoft packages especially Word and Excel - in order to produce detailed Excel and Word reports Be confident with organising a Directors diary and arranging appointments Have experience of working with and updating a database programme Have a solid education background Have at least 5 years experience within a similar and demanding administrative position Have the ability to work overtime as required

Salary: £20 - £22,000.00 - Plus paid overtime & comprehensive personal benefits package incl stake holder pension.

Sales Account Executive (ref 2519)

£16000 - £18000 pa

Chislehurst

Louise Opitz (New Ash Green Branch)

 Our client is the UK`s leading supplier of restaurant services, sightseeing theatre packages to the incoming travel trade as well as providing Eurostar trips and organising events and conferences. They are a vibrant and dynamic company seeking a Sales Account Executive with Tour Operator/Ground Handler experience. The individual will need to possess strong organisational skills and have a keen eye for detail along with the determination to produce results in a pressurised work environment. An outgoing personality coupled with a good sense of humour will see you fitting into a team of experienced professionals. Key Responsibilities: Pro-actively develop and maintain a sufficient knowledge of our product ranges Processing of group and other reservations Handling customers and suppliers in a prompt, friendly and efficient manner by telephone and in writing Providing booking advice and assistance to our tour operator and consumer clients and suppliers Skills required: Confident telephone manner Excellent customer service skills Demonstrate excellent attention to detail Computer literate: training will be provided on our in-house system Numeracy skills Interest in food, restaurants and other leisure products Knowledge of geographical locations within London and the British Isles Ability to work with a sense of urgency and meet deadlines Excellent written and verbal skills Must be able to work under pressure whilst maintaining a great sense of humour Languages would be an advantage Normal working hours: 9.00 a.m. to 5.30 p.m. Monday to Friday Salary circa:£16 - 18k This is a new position and an immediate start is available

This position includes business development

Order processing and dealing with specifications so being numerate is essential.

Liaising with Architects etc.

Chasing tenders and quotations.

Outgoing bright personality required with excellent communication skills.

Excellent customer service skill essential Telesales experience preffered but not essential

Hours 9-5.30 Basic pay according to age and experience + bonus and commission.